Townsville Touch Football (TTF) has partnered with Spond to help keep in contact with our Saints Representative Programme members.

Spond is a team management platform that allows coaches, managers, and committee members to engage directly with players (and parents) through desktop and mobile apps, and is available on both Android and iOS devices.

Getting Started with Spond

Once you are added to one of our groups in Spond, you'll receive an invitation via email and/or SMS.

If you already have a Spond profile (e.g. if you are a returning player/parent) then you won't need to do anything except sign into the app using your existing profile.

Otherwise, if you are using Spond for the first time, then you'll need to tap the link in the invitation and then create a new Spond profile for yourself.


Important Notes:

  1. You must use the same email address that received the invitation, otherwise you won't be automatically linked to the group.
  2. Your Spond profile needs to use your own name (not your child's or parent's).
    • As a parent, your profile will be automatically linked to your child's profile, and you'll see everything that they do.
  3. As a parent, whenever your child receives a message or invitation in Spond, you'll see it and be able to respond on their behalf.

What are "ARCHIVED" groups and why are they showing in my Spond app?

Spond doesn't (yet) allow us to hide last year's groups, so if you are a returning member then you will still have access to last year's Saints groups. In the meantime, we've done our best to make it clear which are "old" groups.

Once you have been added to your new/current group in Spond, we recommend that you favourite the group so that it appears at the top of your Groups page.

How do I join a Spond group?

For security reasons, we've disabled the ability to directly join one of our Spond groups. (We've done this to ensure we keep our Spond groups operating in a child-safe environment.)

To join one of our Spond groups, you just need to accept the invitation you received (via email or SMS).

Spond App: How to accept an invitation to a group | Help Center

If you have received your invitation to an email address or mobile number that is different to the one your Spond profile uses, please email representative@townsvilletouch.com.au and let us know!

Information for Parents

Here's some important information for parents that want to know more about Spond.

  • Is Spond safe for my child to use?
    Yes. We've done our best to make sure our groups in Spond are a safe environment for all members of our programme to use. Access to our groups is restricted just to our members (and their parents), and our supporting officials (coaches, managers, and committee).
  • How can I monitor what my child does in Spond?
    As a parent, your profile is linked to your child's profile, so you will see everything that they do in the app. You'll be able to view any message that they send or receive, and can even respond to messages and invitations on their behalf.

Here's a selection of articles from the Spond Help Center to help you find out more:

Why We Use Spond

We have partnered with Spond because it gives us a great way to communicate with our players, parents, coaches, and committee members.

Spond allows parents to use their own profile to communicate with directly coaches and committee members. Parents can see all messages and information that is sent to their children and have the ability to respond to all questions/polls and events on behalf of their children.

Common Spond Issues

There's a few common issues that new Spond users often have, so here's a few tips!

Check that your profile matches YOUR name!

Parents, this one is aimed at you!

If you've created a Spond profile, then it should be in YOUR OWN NAME, not your child's name.

To check:

  1. Open the Spond app on your phone
  2. Tap on your profile at the top-left of the app
  3. You will now see your profile picture (if you've uploaded one) and your name. If the name isn't yours, then scroll down and tap on "Profile and account" to edit your details.

Check that your Timezone settings in Spond are correct!

By default, Spond may set your profile to Sydney, so any event notifications may show the wrong time unless you change it!

To do this:

  1. Open the app on your phone
  2. Tap on your profile at the top-left
  3. Tap "Profile and account"
  4. Change your "Time zone" to "Australia/Brisbane"

Spond is asking me for a Group Code, how do I get it?

You don't need a code to access our Saints groups in Spond, because we've already added you!

If you are being asked for a code, try the following:

  • Log out and then back in again;
  • Tap the Home button in the toolbar, and then the Groups button
  • Check that your Spond account is using the same email address that received the invitation (tap your profile at the top-left of the app)

If you still can't see your age group, send an email to representative@townsvilletouch.com.au and we will investigate.

How do I update my child's profile?

To update your child's profile, follow these steps:

  1. Open the Spond app on your phone
  2. Tap on your profile at the top-left of the app
  3. Tap on "Group Memberships"
  4. Repeat this for each of your children:
    1. Tap on your child's current group
    2. Edit the details as required
  5. You can also use this step to add extra parent/guardians (in case we only had details for one)

How do I view what my child sees in Spond?

We've already linked your child's profile to yours, so you'll automatically see everything that your child sees in their group/s.

If your child receives a message, you'll get it as well, and can respond to it on their behalf.

When you are invited to an event in the app (such as this weekend's Muster), you'll be able to respond on behalf of your child and we will be able to see it.

Note: If you have multiple children, you'll be able to do all of this for each of their groups!